RANGER

Designing for adoption

Streamlining veterinary documentation to drive 98% user adoption.

Rebuilt a bloated documentation flow around how vets actually work.

Product Designer

6 months

B2B SaaS

Product Designer + Product Owner

2 months

iPad app

Internal VetTech tool

RANGER

Designing for adoption

Designing for adoption

Rebuilt a bloated documentation flow around how vets actually work.

Product Designer + Product Owner

2 months

iPad app

Internal VetTech tool

BACKGROUND

At The Vets, veterinarians and technicians run every visit, from scheduling to billing, inside one iPad app.

PROBLEM

The flow didn't match the vet's visit. It forced vets through screens they didn't need and pulled them away from the pet into the app.

APPROACH

Rebuilt the flow around the real treatment process within the existing architecture and made it work across both iPad orientations.

RESULT

98% team adoption. Sessions 18% shorter, so vets can fit more visits into their workday.

Open CLI access

Governed execution

98%

98%

team adoption

Open CLI access

Governed execution

18%

18%

shorter sessions

78%

78%

pet-switch adoption

Fear

Trust

Overview

Ranger is an iPad app designed for veterinarians and technicians in corporate networks. It unifies scheduling, documentation, treatment tracking, prescriptions, and billing into one efficient platform.
By centralizing medical data, it minimizes the need for external tools and keeps clients and patients information secure.

Ranger is an iPad app designed for veterinarians and technicians in corporate networks. It unifies scheduling, documentation, treatment tracking, prescriptions, and billing into one efficient platform. By centralizing medical data, it minimizes the need for external tools and keeps clients and patients information secure.

Following the rollout, the platform achieved a 98% adoption rate across teams, demonstrating its effectiveness and usability.

Ranger Survey

We conducted this survey to better understand the challenges veterinary professionals face when using Ranger. Our aim was to identify pain points, improve workflow efficiency, and enhance overall satisfaction with the system.

Survey Results

We asked the medical teams to rate how time-consuming they found each of the following tasks in the Ranger EMR system, 5 (very time-consuming), 1 (not time-consuming)

UX KPIs Results

A few months after each improvement was released, we measured its success against the UX KPIs we had set.

Reduction in Session Duration

Reduction in Session Duration

Achieved 18% reduction
Achieved 18% reduction

target was 25%

target was 25%

Auto-fill Usage Rate

Auto-fill Usage Rate

Exceeded target with 56% usage
Exceeded target with 56% usage

target was 40%

target was 40%

Adoption of Switch Pet Workflow

Adoption of Switch Pet Workflow

Achieved 78% adoption in 5 months
Achieved 78% adoption in 5 months

target was 60% in 3 months

target was 60% in 3 months

Internal Research

Ranger Survey

We conducted this survey to better understand the challenges veterinary professionals face when using Ranger. Our aim was to identify pain points, improve workflow efficiency, and enhance overall satisfaction with the system.

Survey Results

We asked the medical teams to rate how time-consuming they found each of the following tasks in the Ranger EMR system, 5 (very time-consuming), 1 (not time-consuming)

Personas

Our primary users are veterinarians and veterinary technicians in 'The Vets' corporate veterinary service.

Veterinary technicians assist the veterinarians during medical treatments and are primarily responsible for documenting the visit in the app.

Key Ranger Improvements

Based on survey insights, Business goals, and Core UX KPIs, I defined key UX KPIs to help us measure what matters

Better Access to Medical Record

Direct access from the session screen to the pet’s full medical record and treatment history

Effort:

Impact:

Faster Documentation

Leveraged auto-fill to streamline data entry, significantly reducing session documentation time.

Effort:

Impact:

Faster Documentation

Leveraged auto-fill to streamline data entry, significantly reducing session documentation time.

Effort:

Impact:

Streamlined Session

Inefficient Navigation Between Pets and screens

Effort:

Impact:

Ranger Redesign

Streamlined Session

After analyzing user research and session funnel data, we identified key friction points and defined targeted optimizations to reduce session duration.

User Flow-

Session Navigation

Session Navigation

The solution

Designed Screens

Designed Screens

These screens are the outcome of a research-led design process, refined through wireframes and aligned with development time constraints.

Faster Documentation

Auto-Fill from Last Visit

Auto-Fill from Last Visit

Recognizing repeated patterns, we've added default auto-fill in Intake and Subjective screens using data from the last session.

Faster Documentation

Immunization and Medication Auto-Fill

Immunization and Medication Auto-Fill

Immunization/Medication Data

Auto-fill is now applied to commonly repeated fields. A toggle lets users save values and reappears only if changes are made. A disclaimer shows when the data was last saved.

Auto-fill now applies to repeated fields, with a toggle to save values and a disclaimer showing the last saved date.

Streamlined Session Navigation

Flexible Step Access

Flexible Step Access

To support the KPI of reducing clicks by 30% per treatment session, the step-by-step flow was redesigned as navigable tabs.

Switching Between Pets

Switching Between Pets

Users can switch between pets during a session via a dropdown in the session header.

Direct Medical Record Access

Direct Medical Record Access

Multiple vets highlighted difficulty accessing Medical Records from the session flow. To address this, a dedicated button was added to the session header, in addition to the existing option in the header menu.

To address vets' difficulty accessing Medical Records, a dedicated button was added to the session header, alongside the existing menu option.

Thank You For Your Time!

Thank You For Your Time!

If you have any questions, feedback or would like to discuss my work further, feel free to get in touch :)

SCOPIO LABS

Scopio RMS

A secure remote management system built for medical device distributors, replacing open CLI access with a governed, purpose-built interface.

View Project

SCOPIO LABS

Designing for AI Ambiguity

Transforming Morphology data uncertainty into a supportive expert workflow

View Project

SCOPIO LABS

Designing for AI Ambiguity

Transforming Morphology data uncertainty into a supportive expert workflow

View Project

SCOPIO LABS

Designing for AI Ambiguity

Transforming Morphology data uncertainty into a supportive expert workflow

View Project

Bat Chen Ben Arza 2025 Ⓒ