Ranger
Background
At The Vets, veterinarians and technicians run every visit, from scheduling to billing, inside one iPad app.
Problem
The flow didn't match the vet's visit. It forced vets through screens they didn't need and pulled them away from the pet into the app.
Approach
Rebuilt the flow around the real treatment process within the existing architecture and made it work across both iPad orientations.
Result
The team adopted it. Documentation runs 18% shorter, so vets fit more visits into their workday.
Overview
Ranger is the iPad app veterinarians and technicians at The Vets run every visit inside, from scheduling to billing. I owned the redesign of the treatment session itself: the part of the app a vet is standing in while a pet is on the table.
UX Metrics
A few months after each improvement shipped, I measured it against the UX KPIs I had set.
Documentation Time
18%
Reduction in time spent documenting per session
Feature Utilization
56%
Increase in advanced feature usage across teams
Pet-Switch Adoption
78%
Of users actively using pet-switch within 4 weeks
Internal Research
I ran this survey to find out where Ranger was costing veterinary teams time, and which of those costs were worth designing against.
Survey Results
I asked the medical teams to rate how time-consuming they found each task, from 5 (very time-consuming) to 1 (not time-consuming).
User Research
I designed for two people: the veterinarian running the visit, and the technician documenting it beside them.
Veterinary technicians assist the veterinarians during medical treatments and are primarily responsible for documenting the visit in the app.
Design Decisions
Better access to medical record
Direct access from the session screen to the pet's full medical record and treatment history.
Faster documentation
I pre-filled the fields vets repeat every visit, which is where most of the documentation time was going.
Streamlined session
I rebuilt the session flow so moving between pets and screens takes 30% fewer taps.
Ranger Redesign
I read the session funnel against the user research, found where vets were losing time, and cut the flow down to what a visit actually needs.
Final Design
I took these from research through wireframes to hi-fi, scoping each one against what engineering had time to build.
Faster Documentation
Auto-fill from last visit
Vets were retyping the same values visit after visit, so I pre-filled Intake and Subjective from the last session.
Faster Documentation
Immunization and medication auto-fill
Auto-fill is now applied to commonly repeated fields. A toggle lets users save values and reappears only if changes are made. A disclaimer shows when the data was last saved.
Streamlined Session Navigation
Flexible step access
To hit the 30% tap-reduction KPI, I turned the fixed step-by-step flow into tabs a vet can move through in any order.
Switching between pets
Users can switch between pets during a session via a dropdown in the session header.
Streamlined Session Navigation
Direct medical record access
Several vets told me they could not reach Medical Records from inside a session, so I put a dedicated button in the session header, alongside the existing option in the header menu.
If you have any questions, feedback or would like to discuss my work further, feel free to get in touch.
